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The wakeup call behind the ransomware story


Last week a story I wrote, A Ransomware Wakeup Call, was published by For the Record Magazine, a publication focused on health information management and technology. It's interesting if you're in that field, but that's not the point of this blog.

On February 14, 2018 I interviewed the subject of my story, Dr. Glenn Chapman, medical director of Surfside Non-Surgical Orthopedics in Boynton Beach, FL. His practice had been shut down for more than a week by the ransomware attack that struck his electronic health record vendor.

He was stressed. It was easy enough to hear in his voice. He wavered between anger and outright fear; plenty of what he said couldn't be quoted in the story. He had been backed into a corner by fallible technology on which his entire career depended and he was going to battle against a billion-dollar corporation. He had just instigated a class-action lawsuit against Allscripts. At the same time he was jumping through the hoops of the American health care system and trying to sustain a lifestyle we, in this country, have come to call normal.

After the formal interview, our conversation veered to a subject I had become increasing interested in: the suicide rate among physicians. It's really high. He had plenty to say about that, to